Shipping policy

Shipping Policy

Last updated: 3 September 2026

We know how exciting it is waiting for your My Little Locket Co order to arrive. Every order is carefully prepared and packaged from our studio in South Wales before being sent using a tracked delivery service.

Where We Deliver

We currently deliver throughout the United Kingdom.

At this time, we do not offer international delivery.

Dispatch Times

Standard orders are usually dispatched within 1–2 working days of your order being placed.

Orders containing a personalised engraved charm are usually dispatched within 1–3 working days, allowing a little extra time for your charm to be individually engraved and prepared.

Working days are Monday to Friday, excluding UK Bank Holidays.

Orders placed over a weekend or Bank Holiday will begin being prepared from the next working day.

Delivery Options

Standard Delivery – £4.99
Estimated delivery: 3–5 working days from dispatch

Express Tracked Delivery – £7.99
Estimated delivery: 1–3 working days from dispatch

Delivery times are estimates and begin from the date your order is dispatched.

Luxury Gift Experience

Orders that include our £10 Luxury Gift Experience receive complimentary Express Tracked Delivery on the entire order.

Simply select Express Tracked Delivery at checkout and the delivery charge will automatically be removed.

Tracking Your Order

Our UK orders are sent using Royal Mail tracked delivery services.

Once your order has been dispatched, you'll receive shipping confirmation containing your tracking details so you can follow your parcel on its journey to you.

Please allow a little time for tracking information to update after your parcel has been collected.

Delivery Delays

Occasionally circumstances outside our immediate control may cause delivery to take longer than expected.

If your tracking has not updated or your order has not arrived within the expected timeframe, please contact us and we'll look into it for you.

If your parcel is confirmed as lost in transit, we'll make sure the situation is put right.

Delivery Addresses

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, please contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update the address, although changes cannot always be guaranteed.

Further Information

For more information about dispatch, tracking and delivery, please see our Delivery Information page or contact us using the details provided on our website.