Frequently Asked Questions
Everything you need to know about creating, ordering and caring for your My Little Locket Co jewellery.
Can't find what you're looking for? Get in touch and I'll be happy to help.
Creating Your Locket
Can I put ashes inside my locket?
Yes. A small amount of ashes can be placed directly inside your locket as a meaningful keepsake and can be combined with charms where space allows. Please note that our lockets are designed to open so you can add and change your charms, meaning ashes are not permanently sealed inside. If you'd like to include ashes alongside several charms, our Aurelia and Gloria lockets are our most spacious options.
Can I keep a lock of hair inside my locket?
Yes. A small lock of hair can be placed inside your locket, whether it's from a loved one, child or pet. It can be kept on its own or alongside meaningful charms where space allows.
Can I keep a keepsake inside my locket as well as charms?
Yes. Our lockets can hold small, lightweight keepsakes such as a lock of hair or a small amount of ashes alongside your chosen charms. Available space will depend on the locket and the size and number of charms you've selected. Our Aurelia and Gloria offer the most space for larger combinations.
How do I build my locket?
Creating your locket is easy. Start by choosing your favourite locket, then add the charms that represent the people, memories and moments that mean the most to you.
You can add a birthstone for a pop of colour or make your keepsake even more personal with one of our engraved charms.
Our Build Your Locket page brings everything together in one place, so you can create your story from start to finish.
How many charms will fit inside my locket?
Charm capacity varies depending on the locket you choose and the size of your selected charms.
Our larger lockets, such as The Aurelia and The Gloria, offer more room for building a fuller story, while our petite designs are perfect for smaller, carefully curated combinations.
You'll find individual capacity guidance on each locket product page. Larger Statement and Engraved Charms take up more space, so we recommend taking this into account when creating your combination.
Can I change the charms inside my locket?
Yes! That's one of the lovely things about your My Little Locket Co locket.
Our charms are designed to sit freely inside your locket, allowing you to change your combination whenever your story changes. Add a new birthstone, celebrate a milestone or simply switch your charms around whenever you fancy something different.
Keep any charms you're not currently wearing safely stored in your charm pouch ready for next time.
How do I know which engraved charm fits my locket?
Our personalised Heart and Circle Engraved Charms are compatible with different locket shapes.
The Heart Engraved Charm is compatible with The Aurelia, The Gloria, The Amora, The Serelle and The Elara.
The Circle Engraved Charm is compatible with The Aurelia, The Gloria and The Orla.
You'll also find compatibility information on each engraved charm product page to help you choose the right one for your locket.
Can I order additional charms later?
Absolutely. Your locket doesn't have to tell just one story forever.
You can add to your charm collection at any time, whether you're celebrating a new arrival, marking a milestone, remembering someone special or simply discovering a new charm you love.
Any additional charms can be kept safely in your charm pouch and switched in and out of your locket whenever you choose.
Personalisation & Ordering
What can I have engraved?
Our personalised Heart and Circle Engraved Charms offer different engraving options depending on their size and shape.
Heart Engraved Charm
Our petite Heart Charm can be personalised with up to 6 characters, making it perfect for a short name, meaningful word or date of birth.
Circle Engraved Charm
Our Circle Charm offers more space for personalisation and can be engraved with a name, date or meaningful message of up to 17 characters, including spaces. We'll carefully choose the engraving layout that best complements your wording and the shape of the charm.
For dates, simply enter the numbers in DDMMYY format and we'll professionally format them during engraving. For example, 120326 will be engraved as 12.03.26.
You'll find the individual character limit and engraving instructions on each personalised charm product page.
Can I change my engraving after ordering?
Please check your engraving carefully before completing your order, as your charm will be created using the information you provide.
If you notice a mistake after placing your order, please contact us as soon as possible. If engraving hasn't yet begun, we'll do our best to make the change for you, although we can't guarantee amendments will always be possible.
Once engraving has begun, your personalised charm cannot be changed or cancelled.
Does my order include a charm pouch?
A soft charm storage pouch is included with all locket purchases, giving you a safe place to keep any additional charms when they're not being worn.
If you're purchasing charms on their own, a charm pouch is not included as standard. This helps us keep packaging to a minimum and avoids unnecessary duplication for returning customers who may already have a pouch at home.
Your charms will still be carefully packaged and protected for their journey to you.
This approach allows us to keep charm-only orders beautifully presented while being a little more thoughtful about unnecessary packaging.
What is the Luxury Gift Experience?
Our Luxury Gift Experience is an optional £10 upgrade designed to make your order feel even more special.
Your jewellery will be beautifully presented within our signature magnetic keepsake box, complete with its dedicated jewellery presentation box, soft charm pouch, branded finishing touches and gift bag with ribbon.
You'll also receive complimentary Express Tracked Delivery (1–3 working days from dispatch) on your entire order. Simply select Express Tracked Delivery at checkout and the delivery charge will automatically be removed.
Is my jewellery covered by a guarantee?
Yes. All My Little Locket Co jewellery is covered by our 2-Year Quality Guarantee against manufacturing faults, giving you extra peace of mind with every purchase.
The guarantee is in addition to, and does not affect, your statutory rights.
Full details can be found on our 2-Year Quality Guarantee page.
Delivery, Returns & Care
How quickly will my order be dispatched?
Standard orders are usually dispatched within 1–2 working days.
Orders containing a personalised engraved charm are usually dispatched within 1–3 working days, allowing a little extra time for your piece to be individually engraved and prepared.
Delivery time begins once your order has been dispatched. You'll receive confirmation and tracking details when your order is on its way.
Can I return my order?
Yes. Eligible, non-personalised items can be returned if you change your mind.
Please contact us within 14 days of receiving your order to let us know you'd like to cancel and make a return. You'll then have a further 14 days to return the item to us.
For full information, including return postage and refunds, please see our Returns & Refunds page.
Can engraved charms be returned?
Because our personalised engraved charms are created especially for you using the wording you provide, they cannot be returned or exchanged simply because you change your mind.
This does not affect your rights if your personalised charm is faulty, damaged or has been engraved incorrectly by us.
Please check your engraving carefully before placing your order.
Is my jewellery waterproof?
Our lockets and charms are fade and tarnish resistant, but we recommend avoiding prolonged or repeated exposure to water to help preserve their beautiful finish.
Our 24K gold PVD-coated stainless-steel chains are waterproof and hypoallergenic. However, we recommend removing your complete necklace before showering, bathing or swimming, particularly in chlorinated or salt water.
You can find full care guidance on our Jewellery Care page.
How should I care for my jewellery?
A little care will help keep your jewellery looking beautiful for longer.
Gently wipe your jewellery with a soft, dry cloth after wear, store it safely when it's not being worn and avoid direct contact with perfumes, lotions, harsh chemicals and abrasive surfaces.
Although our jewellery is designed to be water, sweat and heat resistant, it should not be submerged in water.
Please see our Jewellery Care page for complete care instructions.
Will my order arrive in discreet packaging?
Yes. All orders are sent in plain outer postal packaging, so there’s nothing on the outside to reveal what’s inside.
Whether you’re ordering a birthday gift, Christmas present or a surprise for someone special, you can rest assured that the surprise won’t be spoiled before the parcel is opened.
We’d just recommend opening any plain parcels in private if you’re trying to keep your gift a secret.
Still Need Some Help?
Can't find the answer you're looking for? Get in touch and I'll be happy to help with any questions about your locket, charms or order.