Delivery Information
We know how exciting it is waiting for your locket to arrive, so we'll always aim to prepare and dispatch your order as quickly as possible.
All orders are carefully prepared and beautifully packaged from our studio in South Wales, with tracked delivery options available for extra peace of mind.
Delivery Options
Standard Delivery
£1.99
3–5 working days from dispatch
A tracked delivery option for orders where you're happy to wait a little longer for your keepsake to arrive.
Express Tracked Delivery
£5.99
1–3 working days from dispatch
Our faster tracked delivery option for those moments when you just can't wait to receive your locket.
Complimentary Express Delivery
Choosing our Luxury Gift Experience? Your £10 upgrade includes complimentary Express Tracked Delivery on your entire order.
Simply select Express Tracked Delivery at checkout and your delivery charge will automatically be removed.
Delivery FAQs
When will my order be dispatched?
Every order is carefully prepared and packaged from our studio in South Wales.
Standard orders are usually dispatched within 1–2 working days of your order being placed.
Orders containing one of our personalised engraved charms are usually dispatched within 1–3 working days, allowing a little extra time for your piece to be individually engraved and prepared.
Once your order has been dispatched, you'll receive confirmation so you know your locket is on its way.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation with your tracking details so you can follow your parcel on its journey to you.
Please allow a little time for your tracking information to update after your order has been collected.
Do personalised orders take longer?
As each personalised charm is individually engraved especially for you, orders containing an engraved charm are usually dispatched within 1–3 working days.
Standard orders are usually dispatched within 1–2 working days.
We'll always aim to prepare your order as quickly as possible without rushing the little details that make your keepsake special.
What happens if my order is delayed or doesn't arrive?
Occasionally, circumstances outside of our control may cause a delivery to take a little longer than expected.
If your tracking hasn't updated or your order hasn't arrived within the expected timeframe, please get in touch and I'll be happy to look into it for you.
If your parcel is confirmed as lost in transit, we'll make sure the situation is put right.
Where do you currently deliver?
We currently deliver throughout the United Kingdom.
At this time, we're not offering international delivery, but we hope to introduce this in the future.
Do you dispatch on weekends or Bank Holidays?
Our dispatch times are based on working days (Monday to Friday, excluding UK Bank Holidays).
Orders placed over a weekend or Bank Holiday will begin being prepared from the next working day.
Which delivery carrier do you use?
We send our UK orders with Royal Mail, using tracked delivery services so you can follow your parcel on its journey to you.
Once your order has been dispatched, you'll receive your tracking details so you can keep an eye on its progress right through to delivery.
Will my order arrive in discreet packaging?
Yes. All orders are sent in plain outer postal packaging, so there’s nothing on the outside to reveal what’s inside.
Whether you’re ordering a birthday gift, Christmas present or a surprise for someone special, you can rest assured that the surprise won’t be spoiled before the parcel is opened.
We’d just recommend opening any plain parcels in private if you’re trying to keep your gift a secret.